FAQS and Answers

1. What services does OPD provide?

Answer: OPD specialises in outsourcing services including payroll management, bookkeeping, personnel outsourcing, expats services, charity and church management, and professional training. We also provide umbrella company services for contractors affected by HMRC’s IR35 rules.

2. Where is OPD based, and do you serve international clients?

Answer: We are based at Suite 322B, Ability House, 121 Brooker Road, Waltham Abbey, EN9 1JH, United Kingdom. Yes, we serve clients both across the UK and internationally, including expat and international personnel management services.

3. Is OPD compliant with UK data protection laws?

Answer: Yes, OPD is fully compliant with the UK GDPR and Data Protection Act 2018. We have a robust Data Protection Policy, employ secure transmission protocols, and maintain strict data security standards.

4. How does OPD handle confidentiality and client data?

Answer: All client data is handled with the highest level of confidentiality. We follow strict data access controls and use encrypted systems to ensure secure data storage and transmission. Staff receive regular training on data handling and privacy.

5. What is an umbrella company, and how does OPD support contractors under IR35?

Answer: An umbrella company acts as an employer for contractors working on fixed-term contracts. OPD offers comprehensive umbrella company services to ensure contractors comply with IR35 legislation while receiving PAYE payroll, statutory benefits, and streamlined tax deductions.

6. What industries does OPD serve?

Answer: We serve a wide range of sectors, including healthcare, education, IT, non-profit, finance, and consultancy. Our flexible outsourcing solutions are designed to meet the operational needs of both private and third-sector organisations.

7. How can I be sure your payroll and bookkeeping services are accurate and compliant?

Answer: OPD employs experienced professionals and uses advanced accounting software to ensure accuracy and compliance with HMRC regulations. Our processes are regularly audited, and we maintain up-to-date knowledge of payroll and tax legislation.

8. Can OPD help manage HR and personnel needs for small charities or churches?

Answer: Yes. Through our dedicated platforms – mycharitymanagement.com and mychurchmanagement.com – we offer tailored HR, payroll, and compliance support for small charities and churches.

9. How do you ensure ethical practices across your services?

Answer: OPD is guided by our Code of Ethics and Code of Conduct, which promote integrity, fairness, accountability, and compliance with all applicable laws. We also publish a Modern Slavery Statement and maintain ethical supplier policies.

10. What is your refund policy?

Answer: Our Refund Policy is designed to be transparent and fair. If there are service issues that meet refund criteria, clients can contact us at info@outsourcedirectors.com or call +44 208 145 3355 for a prompt resolution.

11. How does OPD support training and professional development?

Answer: We provide practical training programmes through Business Forum Training, focusing on capacity building, career development, and compliance training across sectors. Our training supports both individuals and organisations.

12. How can I get started with OPD’s services?

Answer: You can get started by contacting us via email at info@outsourcedirectors.com or calling +44 208 145 3355. Our team will schedule a consultation to understand your needs and recommend the most suitable service package.